These Terms of Use govern your access to and use of the Healux website at healux.app (the “Site”). The Site is operated by C9 Apps, which builds and operates the Healux platform family. By using the Site you agree to these Terms. If you do not agree, please do not use the Site.
1. About this website
This is an information and contact website for Healux and its products (including Healosk). Using any Healux product or platform is governed by that product’s own terms and agreement — not by these website Terms.
2. Acceptable use
Use the Site lawfully. You must not misuse, overload, probe, scrape, or interfere with the Site or its security, and you must not attempt to access any system or data you are not authorised to access.
3. Enquiries you send us
When you contact us through the Site, please give accurate information and do not submit content that is unlawful, misleading or infringing, or another person’s personal information without their consent. How we handle what you send is described in our Privacy Policy.
4. Intellectual property
The Site and its content, designs, trade marks and the underlying technology are owned by C9 Apps and/or its licensors and are protected by law, including the Rafizadeh patent portfolio. You are granted a limited, revocable, non-exclusive licence to view the Site for personal or business evaluation only. You must not copy, modify, reverse engineer, resell, sublicense or create derivative works without our permission.
5. Information only — no offer or advice
Information on the Site is provided for general information only. It is not an offer, a warranty, or medical, clinical or legal advice, and it is not a commitment to provide any product or feature. Product availability and specifications may change without notice.
6. Third-party links
The Site may link to third-party websites (such as c9apps.com). We are not responsible for the content, products or practices of those sites.
7. Availability & “as is”
The Site is provided on an “as is” and “as available” basis without warranties of any kind to the fullest extent permitted by law. We do not warrant that it will be uninterrupted, error-free or fit for any particular purpose.
8. Limitation of liability
To the maximum extent permitted by law, C9 Apps and its personnel and licensors are not liable for any indirect, incidental, special or consequential loss arising from use of the Site. Where liability cannot be excluded, it is limited to re-supplying the relevant service. Nothing in these Terms excludes rights that cannot lawfully be excluded, including under the Australian Consumer Law.
9. Changes
We may update the Site and these Terms from time to time. Changes take effect when posted; your continued use of the Site means you accept the updated Terms.
10. Governing law
These Terms are governed by the laws of the State of South Australia, Australia, and you submit to the non-exclusive jurisdiction of the courts of that State.
11. Contact
Questions about these Terms: [email protected].
This Privacy Policy explains how C9 Apps (“we”), operator of the Healux website at healux.app, collects, uses and protects personal information you provide through this Site. It covers this website only — the Healux products and platforms (such as the Healosk kiosk) handle personal and testing data under separate agreements and privacy terms with the organisations that deploy them.
1. What we collect
If you use our contact form, we collect the name, email address, optional phone number, and the message you send. We do not require an account, and we do not ask for sensitive information through this Site.
2. Why we collect it
Solely to receive and respond to your enquiry, and to follow up about the Healux products and services you have asked about.
3. Cookies & tracking
This website does not set advertising or analytics cookies and does not track you across other websites. Our hosting and content-delivery provider (Cloudflare) may process limited technical data — such as your IP address and request metadata — to deliver and secure the Site.
4. How your message is handled
Contact-form submissions are transmitted over an encrypted connection to our form-processing service and delivered by email to C9 Apps. A hidden anti-spam check is applied to reduce automated abuse. We do not sell your information or share it for marketing.
5. Who we share it with
We do not sell personal information. We share it only with the service providers who help us operate the Site and respond to you (for example, hosting and email providers), and where we are required to by law.
6. Storage & retention
Enquiry details are kept only as long as needed to deal with your enquiry and to maintain ordinary business records, after which they are deleted or de-identified.
7. Your rights
You may ask us to access, correct or delete the personal information you have given us — contact [email protected]. We handle personal information consistently with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
8. Overseas processing
Some of our providers (for example, Cloudflare) may process data outside Australia. We take reasonable steps to ensure your information is handled with appropriate protection.
9. Changes
We may update this Policy from time to time. Changes take effect when posted on this page.
10. Contact
Privacy questions or requests: [email protected].
This is a plain-English summary provided for convenience and is a starting point — have it reviewed by your legal adviser before relying on it.